Shipping policy

SHIPPING, DELIVERY & SPECIAL REQUESTS

• Signatures:
  Most products do require a signature unless we specifically instruct the shipper not to require one.

• Special Delivery Requests:
  If you request:

  • Hold at shipper/distributor location

  • Signature required

  • Other special handling

  these requests may increase your total cost. You will be contacted if your total increases due to special delivery requests.

 

LOST, STOLEN, OR MISSING PACKAGES (“DOOR THIEVES”)

 

• We understand that door thieves are a real issue today. If you believe your package has been stolen:

  1. Contact us immediately.

  2. File a local police report.

  3. Once you receive a copy of the report, email a photo/scan of the report to:
     📩 support@fitmentsolution.com

We will use this information to help pursue a resolution with the shipper and/or vendor to the best of our ability, within the constraints of their policies.

 

SHIPPING DAMAGES

• If you notice any shipping damage:

  1. Do not install the product.

  2. Contact your sales representative or our warranty department immediately.

  3. You must contact us within 24 hours after the tracking information confirms the package has been delivered.

• Claims for shipping damage submitted after 24 hours from confirmed delivery will not be accepted.

• Once shipping damage is confirmed and the claim is approved, Fitment Solution Wheels will ship out a replacement product after the damaged goods have arrived at our facility.